We will update our Covid-19 information should any changes be necessary inline with government legislation and industry recommendations. Should you have queries please contact us.
We are pleased that Island Lodge is open, and welcoming guests.
Reservations - Availability is very limited throughout the summer period, please make all your enquiries via email to : enquiries@islandlodgesite.co.uk
A 50% deposit will be requested for all reservations (full payment for stays of four nights or less), with the remaining balance payable at least fourteen days prior to arrival. Payments are to be made BACS only. Sorry no cash, cheques or cards.
Once a deposit has been paid we will be as flexible as possible with your reservation in the event of government enforced travel restrictions/lockdowns as well confirmation of test & trace alerts. Your reservation can be amended to alternative dates or held for a future reservation. We will be happy to discuss our cancellation and booking amendment policy to you in connection with COVID-19.
Should you or any member of your party/household show symptoms of Covid-19 within 14 days of your arrival please contact us. In this instance you will not be able to visit us, your reservation dates can be amended or your deposit will be refunded.
We have a duty of care to you, our guests, as well as ourselves and staff, therefore we will continue to operate our business with COVID secure measures in place, especially with the current rise in cases.
Please be assured we have carried out our risk assessment and we will endeavour to have all safety precautions in place to ensure your stay with us is as safe and risk free as possible, but some emphasis will have to be on you as guest as well to take your own precautions.
We understand that the wearing of face-masks will now be your own personal preference. We do still recommend that you wear a mask when entering the facilities. When approaching reception we ask that you respect our space, we will continue to greet you at the door wearing a face mask.
On arrival we would still like to meet you in person (socially distanced of course) to advise you of information you will require for your stay with us and for directions to your pitch.
Site Reception - only one person at a time, please wait at an acceptable distance whilst we are dealing with your request (hand sanitiser available) If you have a dog, please ensure it is secured at the dog stop.
Site Barrier - hand sanitiser is available
Site Shop - there will be no shop this year, with the exception of Calor Gas and toilet chemicals.
Laundry Facilities - We request only one household at a time. Dishwashing facilities - We request only one household at a time
Fridge/Freezer - This facility is available, but you must take your own precautions as it is a multi use facility.
Chemical Disposal Point - only one person at a time (hand sanitiser, soap and water available)
Play Area - Your children are welcome to play, but they must be supervised at all times. Hand sanitiser is available.
Waste Disposal - There will limited facilities for the disposal of your waste
Shower & Toilet facilities - If you have your own onboard facilities we would still prefer you to use these as much as possible as this is the safest option. Our ladies and gents washrooms along with our disabled facilities are open. Hand sanitiser is available at the entrance, please ensure you can enter safely, maintaining social distancing. If occupied please wait outside or come back at a later time. Please clean prior to and after using the facilities, cleaning materials will be available for you to do this. We will continue to clean these facilities to a high standard inline with covid-19 protocol, but your vigilance will be appreciated.
There will be times when all the facilities are closed to allow for deep cleaning. If the facilities are closed please come back at a later time to allow us time to follow our cleaning practices.
Day Visitors - At this time we will not be allowing day visitors to join you on site (with exception to seasonal pitch holders)
We will continue to monitor government and industry advice on the ongoing situation. Please note that our policies may have to be changed with very little notice.
Should you have any concerns or feel that we missed any issues please contact us.
We look forward to welcoming you.
